Warranty
Thank you for choosing Serenity Studs! We take pride in crafting high-quality stud pieces and want to ensure your satisfaction with your purchase. To provide you with peace of mind and guarantee the longevity of our products, we offer the following warranty:
1. Warranty Coverage
Our warranty covers manufacturing defects in materials and workmanship for a period of 14 days from the date of purchase. This warranty applies only to the original purchaser of the jewelry and is non-transferable.
2. Covered Items
Broken post
Butterfly not included in the package
The design loses its details
Please note that our warranty does not cover damage resulting from normal wear and tear, mishandling, accidents, improper care, unauthorized modifications, or any form of alteration performed by a third party.
3. Repair, Replacement, or Refund
If a covered defect arises during the warranty period, we will, at our discretion, repair the jewelry, replace it with an identical or comparable piece, or issue a refund for the original purchase price. Our liability is limited to the original purchase value of the jewelry.
4. Claim Process
To initiate a warranty claim, please contact our customer service team via email or phone within [insert time frame] of discovering the defect. Provide the following information:
Proof of purchase (receipt, order number, etc.)
Detailed description of the defect
Clear photos showcasing the issue
Our customer service representative will guide you through the process and provide instructions for returning the item, if required.
5. Exclusions
The following situations are not covered under our warranty:
Lost or stolen jewelry
Damage resulting from accidents, negligence, or misuse
Any repairs or modifications performed by unauthorized jewelers or individuals
Additionally, we do not cover any consequential or incidental damages, such as loss of stones or personal injury.
6. Non-Warranty Repairs:
For repairs outside the scope of our warranty, we offer a separate repair service. Our customer service team can provide you with details on pricing and procedures.